Refunds and Exchanges
Refunds & Exchanges
Not quite the right fit? Don't give up – returns and exchanges are quick and easy online, so you can find the perfect pair.
🎁 Buying a Christmas gift? We offer extended returns over the festive period – see our Christmas returns information →
Start your return
All returns and exchanges are handled online – we no longer accept paper returns forms.
Unsure of your width for an exchange? Try our Width Fit Finder.
How it works
- Make sure your items are unworn and in their original box, within 30 days of purchase.
- Visit the UK or international returns portal and enter your order number and email address.
- Select the item(s) you're returning and choose a refund or exchange.
- Follow the on-screen instructions to send your parcel back, securely packed in the original packaging.
- Once received, your return is processed in approximately 7–15 working days and we'll email you.
Returns questions
How much does it cost to return?
Return postage is around £3 per item. This isn't an extra charge – it's simply deducted from your refund, keeping things nice and simple for you.
How do I exchange?
Start your exchange on the UK or international returns portal and choose the size, width or style you'd like instead. Items must be unworn and in their original box, within 30 days of purchase.
Once received, your exchange will be processed in approximately 5–10 working days and you'll be notified by email.
How long does it take to process my return?
Please allow approximately 7–15 working days from the date we receive your return. We'll email you as soon as it has been processed.
What's your return policy?
UK orders can be returned within 30 days of receipt.
Returned items must be received in their original condition and shoe box. If this is not the case, Wide Fit Shoes Ltd reserves the right to reject the returned items and decline a replacement or refund.
Buying for Christmas? Gifts get extended returns – see our Christmas returns information.
How do I track my return?
Keep your proof of postage and tracking code when you send your parcel. We'll email you as soon as your return has been processed.
How do I return an international order?
International customers must register their return on our international returns portal. Please do not use the UK portal for orders placed outside the UK.
International returns must be sent via a carrier available to you, and return postage is paid by the customer.
Our London store address
Wide Fit Shoes, 33 Kenton Park Parade, Kenton Road, Harrow, HA3 8DN
Still need help?
Use the live chat on any page – we're available 7 days a week – or email us and we'll reply within 48 hours.
Email info@widefitshoes.co.uk