FAQs
Frequently Asked Questions
Answers to our most common questions about delivery, returns, sizing and widths.
Orders & Delivery
How can I track my order?
Use our Track My Order page, or log in to your account to see your order status. Once your parcel has left us, you'll receive a tracking number by email.
How long does delivery take and how much does it cost?
Delivery options, costs and timescales are on our UK Delivery and International Delivery pages. We ship worldwide.
If an item isn't usually held in stock, please allow an extra 5–10 working days. We'll let you know straight away if there's any delay.
My order is taking longer than expected – what should I do?
First check your tracking on our Track My Order page. If you still need help, email info@widefitshoes.co.uk with your order number and we'll follow it up for you.
What happens if I'm out when my order is delivered?
The courier will usually leave a card and either try again the next working day or take your parcel to your local Post Office or delivery office for collection.
My shoes arrived damaged – what should I do?
We're sorry!